Here, Kirsty Armstrong, ANP in OOH, Urgent Care and GPEA looks at why telephone triage is an art, and how its importance and skill is underestimated. Alongside this word search, which contains some red flags that triagers need to consider, there are some reasons listed as to why these are red flags and the speed with which patients need to be referred, or seen face to face, when presenting with these symptoms. Additionally, there is guidance on those symptoms and conditions that have the option of watch/wait or monitor.